Booking & cancellation policy
This Booking & Cancellation Policy (“Policy”) governs appointment requests, bookings, cancellations, rescheduling, and attendance for services provided by ILYR JEWELLERY (“Company”, “we”, “our”, or “us”).
By requesting or confirming a booking through our Website or other communication channels, you agree to this Policy.
1. BOOKING REQUESTS
- the Website;
- telephone;
- email;
- messaging applications;
- or other communication channels provided by the Company.
Submitting a booking request does not automatically guarantee availability.
A booking becomes confirmed only after confirmation has been provided by the Company.
2. APPOINTMENT CONFIRMATION
Confirmation may be provided through:
- email;
- telephone;
- SMS;
- WhatsApp; or
- another agreed communication method.
3. ARRIVAL
If a User expects to arrive late, they should notify the Company as soon as reasonably possible.
Where possible, the Company will make reasonable efforts to accommodate late arrivals; however, the duration of the appointment may need to be shortened or rescheduled depending on availability.
4. RESCHEDULING
The Company will make reasonable efforts to accommodate your preferred alternative date and time, subject to availability.
Repeated rescheduling requests may be declined where they unreasonably affect scheduling or business operations.
5. CANCELLATIONS
Cancellation requests are reviewed individually, taking into account the circumstances, the stage of preparation for the appointment, and applicable legal requirements.
Where advance payments have been made, refunds or credits will be handled in accordance with the Company’s Refund Policy and applicable law.
6. FAILURE TO ATTEND
- cancel the booking;
- decline future booking requests until outstanding matters are resolved;
- request an advance payment for future appointments where permitted by applicable law.
7. CUSTOM-MADE PRODUCTS
The Company may request design confirmation, material selection, measurements, or other information before production begins.
Once production has commenced, changes may be limited depending on the stage of production.
8. SAFETY
The Company reserves the right to refuse participation where a User’s behavior may create a safety risk for themselves, other participants, or staff.
9. MINORS
The Company reserves the right to request confirmation of such consent where appropriate.
10. CHANGES BY THE COMPANY
- illness;
- emergencies;
- technical issues;
- safety considerations;
- events beyond the Company’s reasonable control.
Where this occurs, the Company will make reasonable efforts to offer an alternative appointment.
11. LIMITATION OF LIABILITY
Nothing in this Policy limits or excludes any rights that cannot be limited under the applicable laws of the United Arab Emirates.
12. CONTACT INFORMATION
Email: ilyr.world@gmail.com
Phone: +971 50 153 3276